Return policy

Refund policy


Our main objective is to make all our customers 100% satisfied.

Returns

Our standard return policy lasts 14 days. If 14 days have passed since your purchase, typically we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same state as the one you received. It must also be in the original packaging.

Gift cards cannot be returned.

To complete your return, we require an email receipt or other proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you if your refund is approved or rejected.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or your original payment.

Late or missing refunds (if applicable)
If you have not yet received a refund, check your bank account first.
It may take some time before your refund is officially posted.
If you have not received your refund within 2 weeks, please contact us at: contact@botepil.com

Exchanges (if applicable)
We will only replace items within 14 days if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at contact@botepil.com and send your article to:

Avenue Louis debrouckére 11 ,6001 Marcinelle .
Belgique


Delivery
To return your product, you must send it to:

Avenue Louis debrouckére 11 ,6001 Marcinelle . Belgique

You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the cost of the return shipment will be deducted from your refund.

Upon request, we may be able to provide a prepaid return shipping label, and deduct the cost of your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You may want to consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.